Service Strategy

Assign a dedicated person to receive customer orders to ensure a quick response to customers. When receiving visiting customers, enthusiastically guide customers to visit the company's exhibition hall, production workshop, etc. to demonstrate the company's scale and strength.


Organize customer needs, form a written demand confirmation document, and send it to customers for confirmation to ensure that both parties have a consistent understanding of the needs.


According to customer needs, combined with factors such as raw material prices, production processes, equipment losses, and labor costs, calculate product costs. And quote to customers.


According to the final confirmed quotation, draft a contract. The contract terms should be detailed and clear to avoid ambiguity.


Send the approved contract to the customer. After the customer confirms that it is correct, the two parties sign the contract. The contract is in duplicate, and each party holds one copy.


Start production planning and arrange to enter the contract information into the company's production management system, and arrange production reasonably according to order requirements. Develop a detailed production schedule, clarify the start and end time of each production link, ensure on-time delivery, and strictly inspect in accordance with quality standards during the production process, including raw material inspection, semi-finished product inspection and finished product inspection, to ensure that product quality meets requirements. According to product characteristics and customer requirements, select appropriate packaging materials and packaging methods to ensure that the product is not damaged during transportation.


After the customer receives the product, arrange for the customer to sign for confirmation to ensure that the quantity, specifications, quality, etc. of the product meet the contract requirements.


For technical problems encountered by customers during use, arrange technical personnel to provide technical support, including remote guidance, on-site maintenance, etc.


Record and analyze the results of the return visit, and make timely improvements and optimizations based on the problems and suggestions fed back by customers to continuously improve product quality and service.

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